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Privacy Policy

Last updated: May 2025

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1. Introduction

At Instant Kiwi, your privacy matters to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit yourspecialday.co.nz or use our services. We’re committed to respecting your rights and complying with all applicable New Zealand privacy laws.

2. What Personal Information We Collect

Depending on how you interact with us, we may collect the following personal details:

  • Your name and contact information (email, phone, mailing address)

  • Account details (username, password)

  • Date of birth and ID for age verification

  • Payment and billing information (bank account, card details)

  • Transaction and activity history on our site

  • Device and browser data (for site analytics and security)

  • Any information you provide when contacting our support team

3. How We Collect Your Information

  • Directly from you—when you register, purchase tickets, or fill out forms

  • Automatically—through cookies, analytics tools, and when you interact with our site

  • From trusted third parties—to verify your identity or process payments securely

4. Why We Collect and Use Your Information

  • To set up and manage your account

  • To process transactions and deliver lottery services

  • To keep you informed about winnings, draws, and updates

  • To comply with legal requirements and verify your age

  • To personalize your experience and improve our website

  • To detect and prevent fraud or unauthorized activities

  • To respond to your questions or feedback

5. Cookies and Tracking Technologies

We use cookies and similar tools to make our website work, remember your preferences, and understand how you use our site. You can adjust your browser settings to limit or block cookies, but some site features may not work as intended.

See our Cookie Policy for more details.

6. Sharing Your Information

We only share your personal information when necessary for our services—for example, with payment providers, identity verification services, or as required by law. We never sell your personal data to third parties.

7. Protecting Your Information

We use industry-standard security measures, including encryption and regular security reviews, to keep your personal data safe from unauthorized access, loss, or misuse.

8. Overseas Transfers

Your information may be stored or processed in countries outside New Zealand, but we ensure all partners maintain strict data protection standards.

9. Your Rights and Choices

You can access, update, or correct your personal information at any time by logging into your account. You may also contact us to request deletion or restriction of your data, or to opt out of marketing communications.

10. Data Retention

We retain your information only as long as necessary for our legal obligations, business needs, and your account management. When it’s no longer needed, we securely delete or anonymize it.

11. Children’s Privacy

Our services are strictly for users aged 18 and over. We do not knowingly collect data from children.

12. Updates to This Policy

We may update this Privacy Policy from time to time. When we do, we’ll post the revised version here and update the date at the top of this page.

13. Contact Us

If you have questions, requests, or concerns about your privacy, please email us at [email protected].

Good to Know

Your trust is our priority. We never ask for your password or payment details by email. Always log in through the official Instant Kiwi website. If you notice suspicious activity, contact our support team immediately.

For independent advice about your rights under New Zealand privacy law, visit privacy.org.nz.